Supported operating system MS Windows, Mac OS X, Android™ and iOS®
Norton Ultimate Help Desk Minimum System Requirements
Some devices may not be able to receive services even if initial testing showed that your connection was qualified or your device’s environment was suitable. To receive services, a high-speed Internet connection is required.
Windows XP 32-bit (Service Pack 3 or later)
- 500 MHz CPU
- 512 MB RAM required
- 500 MB of available hard drive space
- SuperVGA (800x600) or higher resolution video adapter
- You need to log on as an administrator
Windows Vista
- 1 GHz CPU
- 512 MB RAM required (1 GB recommended)
- 500 MB (32-bit) or 850 MB (64-bit) of available hard drive space
- SuperVGA (800x600) or higher resolution video adapter
- You need to log on as an administrator
Windows 7
- 1 GHz CPU
- 512 MB RAM required (1 GB recommended)
- 500 MB (32-bit) or 850 MB (64-bit)of available hard drive space
- SuperVGA (800x600) or higher resolution video adapter
- You need to log on as an administrator
Windows 8
- 1 GHz CPU
- 512 MB RAM required (1 GB recommended)
- 500 MB (32-bit) or 850 MB (64-bit) of available hard drive space
- SuperVGA (800x600) or higher resolution video adapter
- You need to log on as an administrator
Windows 10 (All versions, except Windows 10 S)
- 1 GHz CPU or faster
- 1 GB (32-bit) or 2GB (64-bit)
- 16 GB (32-bit) or 20 GB (64-bit) of available hard drive space
- Microsoft DirectX 9 graphics device with WDDM 1.0 driver
- 800x600 resolution compatible display
- You need to log on as an administrator
Mac®
- Mac OS X 10.5 and above
- At least 512 MB of RAM
- Customer must have administrator level access to the Mac
- Mac must be able to connect to the Internet
Android™
- OS version 2.3 or later (must have the Google™ Play app installed)
iOS®
Norton Ultimate Help Desk – Single Use is a one-time service only (not a subscription) to be redeemed within 30 days of purchase and is subject to Norton Services Terms & Conditions.
1 PC, Mac, iOS, Android, Home Network, Printer (PC, Mac), Scanner (PC, Mac), Digital Camera (PC, Mac), MP4 players (PC, Mac)
2 English only.
3 Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed in the chart can be redeemed during that one call for your one device. You must redeem this service within 30 days of purchase.
4 Service is limited to the same three devices every twelve months. After the end of every twelve month term, new devices can be enrolled for the next twelve month period.
5 Cloud service includes providers like “Box”, “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)
Important Subscription Terms, Pricing and Offer Details:
Norton Ultimate Help Desk – 1 Device and 3 Devices are subscription-based services and are subject to Norton Services Terms & Conditions. Subscription details:
- Your subscription begins when your purchase is completed for online payments, (or otherwise, when your payment is received).
- By subscribing, you are purchasing a recurring subscription which will automatically renew after the first term.
- The price quoted today is valid for the first term of your subscription. Depending on your selection, your subscription will then automatically renew and be billed annually for Norton Ultimate Help Desk 1 device or monthly for Norton Ultimate Help Desk 3 devices, at applicable renewal prices found here. The price is subject to change, but we will always send you a notification email in advance.
You can unsubscribe any time at my.norton.com or by contacting Norton Support. For more details, please visit the Norton Return Policy.
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